Payment of mobile bills, online table reservations at a restaurant or social media reviews are fast losing its charm. Tablets are replacing the cumbersome hard bound menu cards, enabling the diner to not only see the food and drinks that they would like to order in HD, but also browse through additional content like discounts available and card payment options. And if your experience was great just click and share from the tablet itself.
Systems are getting more efficient and prompt while offering streamlined, hassle free and comfortable services to the guests, staff and owners. And what’s more, it’s ‘delighting the customer’ all the way!
Reduce the waiting time :-
Long queues get reduced when self service options as check-ins or even guidance in airports, are promoted.
Communication flow :-
You can regularly update customers of latest news and you give them access to content that can automatically be updated.
Take green initiatives :-
When you are going green, you print less key cards, less boarding passes and fewer papers, making it all digital.
Know your customer :-
With the help of data analytics you can understand better you customer, you get more information regarding preferences and tastes.
Personalize your offer :-
Based on your guests profile you are able to provide high level of assistance and therefore increase the satisfaction.
Decrease your costs :-
By going green, you end up reducing costs, but also all the digital transformation improves communication and therefore reduces those costs.